Accessibility, inclusivity, universal design – notes from the reading group

Naomi looked at the Accessibility of e-learning OU Course, and read the 10 key points from the UCL Blog

The summary comments written by Jessica Gramp summed up the OU course and gave a good overview of what the course covered, as well as an idea of how wide the disability scope is. It was an interesting read for someone who’s knowledge of accessibility in e-learning is quite limited.

The post gave information on how there are two views of disability. The Medical Model, describes ‘the problem of disability as stemming from the person’s physical or mental limitation.’ And the Social Model, ‘sees disability as society restricting those with impairments in the form of prejudice, inaccessible design, or policies of exclusion.’

The idea of society restricting those with impairments through inaccessible design was interesting, as it is something most people have done, but often give little thought to.  We often like to design things to look ‘pretty’ but give little thought to those using screen readers or think about how we would describe an image for example. What is also mentioned in the post is how accessibility is about both technical and usable access for people with disabilities. Jessica gives the example of a table of data. Although it may be technically accessible for someone who is blind, the meaning of the data would be lost on a screen reader and would no sense and be unusable to the user. The post and course both talk about evaluation accessibility, but for me it’s something that needs to come right at the beginning of the design. There is no point designing something that uses spreadsheets for example if screen readers won’t produce the correct data and meanings to the users.

The last point Jessica makes, which I really liked, was that accessible learning environments help everyone, not just those with disabilities.

“This last point reflects my own preference for listening to academic papers while running or walking to work, when I would be otherwise unable to “read” the paper. As a student and full-time employee, being able to use this time to study enables me to manage my time effectively and merge my fitness routine, with study time. This is only possible because my lecturers, and many journals these days too, provide accessible documents that can be read out loud using my mobile smartphone.” – Jessica Gramp

A thought-provoking blog post that gave me a lot to think about and made me put more thought into the work I create online.

Whilst reading this I also came across on article on Twitter from Durham’s student paper The Palatinate. This talks about how Durham University have introduced lecture capture to their lectures. However, the English department have opted out, citing changes to the teaching relationships, and a ‘lack of credible evidence that lecture capture improves academics attainment.’ In the departments’ email, they talk about the ‘danger of falling attendance, and the potential compromise of the classroom as a safe place, where controversial material can be discussed.’

These are all good points, but the writer of the article points out that accessibility needs may be more important than these factors. With such a wide range of disabilities, lecture capture could provide help in lectures to those that need it. The question also needs to be answered that if they aren’t going to use lecture capture, what are they doing to help their students with disabilities?

It was an interesting article that makes us think about how much accessibility weighs in within teaching and learning. It should be at front of what we are thinking when we first start designing how we are going to teach, or present data. But there is often a stigma and it can also cause tensions and challenges. Going forward, these need to be addressed, rather than be ignored.

Suzi read Applying Universal Design for Learning (UDL) Principles to VLE design from the UCL blog. A short, but very thorough and clear post, written as part of UCL’s Accessible Moodle project. For the main part this is, reassuringly enough, a re-framing of things we know make for good accessible web design (resizing text, designing for screen readers, etc). However, it did include the following:

“The VLE should also offer the ability to customise the interface, in terms of re-ordering frequently accessed items, placement of menus and temporarily hiding extraneous information that may distract from the task at hand.”

Not suggestions I have seen before in an accessibility context, possibly because they are more difficult to implement. In particular, the idea of limiting distracting information – that being an accessibility issue – seems obvious once it’s been said. It’s something that would be welcome for a wide range of our students and staff.

Suzi also read Advice for making events and presentations accessible from GOV.UK. Again this is very clear, straightforward advice, well worth being aware. The advice is for face-to-face events but covers points on supporting a partially remote audience. Some of the points that I had not thought of included:

  • Ask your participants an open question about their requirements well before the event. Their wording is “Is there anything we can do to enable you to be able to fully participate in this event?”
  • Don’t use white slide backgrounds because of the glare. For example, GOV.UK slide decks use black text on grey or white text on dark blue.
  • Give audio or text descriptions of any video in your presentation.

There are also some interesting suggestions in the comments. I found the comments particularly interesting as they seem to be individuals speaking directly about their own needs (or possibly those of people they work with) and what they would find most useful. Suggestions include ensuring there is good 3G or 4G coverage, as wifi might not be enough to support assistive technologies, and opening with a roll call (because as a blind person you can’t just glance around the room to see who is there). One commenter suggests you should always sing the key points from your presentation (to an existing tune, no need to compose especially) – an idea I love but not one I’m up to implementing.

Chrysanthi watched 2 videos from the list 15 inspiring inclusive design talks:

When we design for disability, we all benefit | Elise Roy

In this talk, Elise Roy gives examples of inventions that were initially inspired by/ for people with disabilities, but turned out to be useful for people without as well. These include:

  1. Safety glasses that visually alert the user about changes in pitch coming from a tool (which can mean the tool will kick back) before the human ear can pick it up (theirs).
  2. A potato peeler that was designed for people with arthritis but was so comfortable that others used it.
  3. Text messaging, which was originally conceived for deaf people.

Her suggestion is to design for people with disabilities first, rather than the norm. This could mean that the solution is not only inclusive, but potentially better, than if it was designed for the norm. So rather than “accommodate” people with disabilities, use that energy to come up with innovative solutions that are beneficial to all.

Derek Featherstone: Accessibility is a Design Tool

Derek Featherstone makes a similar point to Elise Roy, that designing for accessibility can help everyone. Looking at how outliers/ people at the ends of a spectrum will be influenced by a design decision can also help understand how the average person will be affected. “If we look at the extremes, everybody else is going to be somewhere in the middle”. Between no vision and perfect vision, between no hearing and perfect hearing etc.

The main points to consider for accessibility as a design tool:

  1. People with disabilities may have needs for specific types of content, on top of the content everyone else gets, in order to make decisions: e.g. to choose a health provider, they don’t just need to know how far away the provider is, but perhaps where the wheelchair ramp is at the practice, as that might affect whether they choose to go to this one or choose a different one. Designers should find out what kind of extra content they need. Other examples: Are there captions for this film I am considering watching?
  2. When trying to make something accessible, it is important to consider why it is included in the first place, rather than just what it is. That could be the difference between providing a confusing textual description of an element, and a clear one of how the information the element portrays affects the people accessing it. E.g. instead of trying to textually describe a change of boundaries on a map, give someone the ability to look up their post code and see if they are affected by that change.
  3. Proximity; this known design principle of grouping related items together (e.g. images to their textual explanations, instructions to the parts they refer to etc) is even more important for people with certain types of disability, like low vision. This is because it is much easier for them to lose the context, as they see much less of the interface at a time. Derek suggests getting an understanding of this by examining an interface looking at it through your fist, like holding a straw. Actions, buttons etc should be placed in a way that the desired action is located where the person would expect according to the patterns of use that have been established already. If so far, the action is on a specific part of the screen, changing that will be confusing. Buttons should be distinguishable from each other even without reading, so e.g. for buttons previous & next, using the exact same colours, font, sizes, etc means the user needs to read to distinguish.

Finally, it is important to not get so caught up in the technical requirements of making something accessible on paper, that we forget what it is we are trying to achieve.

Suzanne read New regulations for online learning accessibility (WonkHE, 23 Sept 2018)

Published in WonkHe in September 2018, this article by Robert McLaren outlines the new regulations for online learning accessibility. McLaren works for the think-tank Policy Connect, which published a report in collaboration with Blackboard Ally after the government ratified the EU Web Accessibility Directive on the 23rd of September. This directive clarifies the position of HE institutions as public sector bodies and thus includes them in the requirements for web accessibility. This means that VLEs, online documents, video recordings etc are all counted as web content, and need to meet the four principles of accessible web design: that it is perceivable, operable, understandable, and robust. Additionally, VLEs will also have to include an accessibility statement outlining the accessibility compliance of the content, directing students to tools to help them get the most from the content (such as browser plugins), and explaining how students can flag any inaccessible content. As McLaren notes, this has long been considered good practice, and isn’t really anything new, but is now a legal duty.

The article then outlines several areas which may still need addressing in VLE content. The first is ensuring content is usable. The example he uses is the prevalence of scanned pdfs which are hard or impossible to work with (as they appear as image, rather than text) for disabled students, but also for non-disabled students and those working with mobile devices. From this point, McLaren moves to discuss briefly the idea of universal design, which he defines as “educational practice that removes the barriers faced by disabled students and thereby benefits all students.” In the article, he claims that the rise in universal design has in part been fuelled by cuts to Disabled Students Allowances and the increasing shift in focus to universities to remove barriers for disabled students rather than DSA and other measures which work to mitigate these barriers once they are in place.

The article then suggests a model for ensuring the change required to meet these needs: “We recommended a cascading approach. Government should work with sector organisations to provide training for key staff such as learning technologists, who can in turn train and produce guidance for teaching staff.” As the report was sponsored by Blackboard Ally, it is perhaps not surprising that another side of their solution is to provide a range of usable and flexible resources, which Ally helps users ensure they are providing. The final remarks, however, surely stand true no matter how achieved (through Ally or other means): “An inclusive approach allows all students to learn in the ways that suit them best. If the sector can respond effectively to these regulations, all students, disabled and non-disabled, will benefit from a better learning experience.”

Suggested reading

Video – notes from the reading group

Hannah read ‘Motivation and Cognitive Strategies in the Choice to Attend Lectures or Watch them Online‘ by John N Bassilli. It was quite a in depth study but the main points were:

  • The notion of watching lectures online has a positive reaction from those who enjoy the course and find it important, but also from those who don’t want to learn in interaction with peers and aren’t inclined to monitor their learning.
  • From the above groups, the first group is likely to watch lectures online in addition to attending them face-to-face, whereas the second group are likely to replace face-to-face interaction with online study.
  • The attitude towards watching lectures online is related to motivation (ie. those who are motivated to do the course anyway are enthusiastic about extra learning opportunities), whereas the actual choice to watch them is related to cognitive strategies.
  • There is no demonstrable relation between online lecture capture and exam performance, but often the locus of control felt by students is marginally higher if they have the option to access lectures online.

Amy recommended Lifesaver (Flash required) as an amazing example of how interactive video can be used to teach.

Suzi read three short items which lead me to think about what video is good for. Themes that came up repeatedly were:

  • People look to video to provide something more like personal interaction and (maybe for that reason) to motivate students.
  • Videos cannot be skimmed – an important (and overlooked) difference compared to text.

The first two items were case studies in the use of video to boost learning, both in the proceedings of ASCILITE 2016.

Learning through video production – an instructional strategy for promoting active learning in a biology course, Jinlu Wu, National University of Singapore. Aim: enhance intrinsic motivation by ensuring autonomy, competence, and relatedness. Student video project in (theoretically) cross-disciplinary teams. Select a cell / aspect of a cell, build a 3D model, make a short video using the model and other materials, write a report on the scientific content and rationale for the video production. Students did well, enjoyed it, felt they were learning and seem to have learn more. Interesting points:

  • Students spent much longer on it than they were required to
  • Nearly 400 students on the module (I would like to have heard more about how they handled the marking)

Video-based feedback: path toward student-centred learning, Cedomir Gladovic, Holmesglen Institute. Aim: increase the student’s own motivation and enhance the possibility for self-assessment and reflection. They want to promote the idea of feedback as a conversation. Tutor talking over students online submission (main image) with webcam (corner image). Students like it but a drawback is that they can’t skim feedback. Interesting points:

  • How would tutors feel about this?
  • Has anyone compared webcam / no webcam?
  • Suggested video length <5 mins if viewed on smartphone, <10 mins if viewed on monitor

Here’s a simple way to boost your learning from videos: the “prequestion” looks at the effect of testing whether students remember more about specific questions and more generally when they are given prequestions on a short video. Answer seems to be yes on both counts. They thought that prequestions were particularly useful for short videos because students can’t easily skim through to just those topics.

Roger read “Using video in pedagogy”, an article from the Columbia University Center for Teaching and learning.

The article primarily focuses on the use of video as a tool for teacher reflection. The lecturer in question teaches Russian and was being observed. As she teaches in the target language which her observer didn’t speak her original motivation was to make the recording then talk the observer through what was happening. In actual fact she discovered additional benefits she had not envisaged. For example she was able to quantify how much time she was speaking compared to the students (as an important objective is to get students speaking as much as possible in the target language, and the teacher less). Secondly she could analyse and reflect on student use of the vocabulary and structures they had been taught. Thirdly it helped her to reflect on her own “quirks and mannerisms” and how these affected students. Finally the video provided evidence that actually contradicted her impressions of how an activity had gone . At the time she had felt it didn’t go well, but on reviewing the video afterwards she actually saw that it had been effective.

Suggested reading

MOOCs: what have we learnt? – notes from the reading group

Steve read HEA: Liberating learning: experiences of MOOCs

MOOCs are increasing in popularity. Will this continue? Registrations, drop outs, completions. Will they disrupt HE?

10-person sample size, people who completed Southampton MOOC. Want to understand motivations, opportunities, problems. Discussed findings with five academics who taught/led it. Aware of small scale, so no recommendations – but reflections and suggestions.

Themes from findings:
1 Flexible, fascinating and free – can fit into lives, customise pace, no financial commitment.
2 Feeling part of something – social & international aspect, even for passive ‘lurkers’
3 Ways of learning – prefer sequential over dipping in/out.
4 A bit of proof? – cost sensitivity to purchasing accreditation. Only 1 wanted this.

Four-quadrant model for MOOC engagement, suggests stuff to include. Two axes:
personal enjoyment vs work/education
studying alone vs social learning

Steve also read What are MOOCs Good For?

MOOC boom and bust? High-profile implementation at San Jose failed, inc backlash from academics. General completion/dropout rate  (SB: do we care about drop outs? Most are window shoppers). Experiments and options/opportunities are still expanding. In summary, more data needed but need to moderate expectations – still a place for innovation, also integrating with traditional teaching – take best bits of both?

Roger read: Practical Guidance from MOOC Research: Students Learn by Doing

This is one of a series of blog posts by Justin Reich, who is Executive Director of the Teaching Systems lab at MIT, which ” investigates the complex, technology-mediated classrooms of the future and the systems we need to develop to prepare teachers for those classrooms.”
In this post from July 2015, Justin’s main point is that when developing MOOCs it is better for student learning to focus on development of interactive activities as opposed to high production videos.  He mentions particularly the value of formative peer assessment, synchronous online discussion and simulations “that create learning experiences that students may not have in other contexts”.
If making videos then focus on the early parts of the course, as watching tends to drop off later in courses. There is some evidence that students prefer Khan academy type screencasts with pen animations rather than talking over slides.

Suzi read Why there are so many video lectures in online learning, and why there probably shouldn’t be

The article argues that video is expensive, particularly if you aim for higher production values (which many people do). Their methodology was a literature review, interviews with experts, and studying the use of video in over 20 MOOCs. There’s no evidence that video does (or doesn’t) work as a learning tool, and little or none that high production values add much. Learners wrongly self-report that they learn well from video (cf the study of physics videos – Saying the wrong thing: improving learning with multimedia by including misconceptions

They argue that people should:

  • think twice before using video
  • use video where it really does add value (virtual field trips, creating rapport, manipulating time and space, telling stories, motivating learners, showcasing historical footage, conducting demonstrations, visual juxtaposition)
  • focus on media-literacy for the content experts and DIY approaches (eg filming on mobile phones)

Suzi also read 10 ways MOOCs have forced universities into a rethink

Broadly an argument that MOOCs are changing HE. MOOCs have given universities the impetus to experiment with pedagogy (notably, fewer lectures), assessment, accreditation, and course structure. They have made more common to think in terms of a digital education strategy. They are also disrupting universities: HEIs are no longer the only providers of HE and cheaper degrees are becoming available. They’ve highlighted an unmet demand (for something like evening classes?) and particularly in vocational and practical subjects. Clark talks about global networks of universities being like airline consortia – the passenger buys one ticket but makes their journey over several airlines.

Mike read  ‘7 ways to make MOOCs Sticky’, a blog post by Donald Clark and also ‘Bringing the Social back to MOOCs’ by Todd Bryant in an EduCause review.

The former looked at design to keep a MOOC audience coming back.  The latter looked at how MOOCs can encompass social learning (rather than just provide content). A point of contention between the two is the importance of social learning – overemphasised if you believe Clark and missing from many MOOCs if you believe Todd.

Clark, drawing on MOOC data from Derby’s Dementia MOOC, listed 7 ways to retain learners. For me, his seven points divide into three related areas, audience, structure and the value of social. He framed the discussion in the recognition that we cannot apply metrics from campus courses to things that are free, open and massive  courses. Clark is often a provocative commentator though, and his downplaying of the social is interesting.

An overarching theme of Clark’s post is audience sensitivity, though at times the audience he is most sensitive to seems to be himself. In my experience, this is a tough challenge for MOOCs. To Clark this is about not treating MOOC learners like undergraduates who are ‘physically and psychologically at University’. He rightly states they have different needs and interests. As someone who has helped design MOOCs, it is hard to make something that is all things to all people, and often it is about providing a range of activities, levels and opportunities for learners to engage.

Related to audience sensitivity, Clark sees a value in keeping MOOCs shorter (definitely wise), modular (allowing people to dip into bits), with less reliance on a weekly structure and coherent whole. This is maybe less about keeping learners, and more about allowing them to get what they want from parts of a course. It would be great to come up with ways to evaluate MOOCs for learners who want to take bits of courses. Post-course surveys are self-selecting and largely made up of completers. It is also a tough design challenge to appeal to such learners whilst also trying to deliver depth and growth through a course. Clark is involved in some companies who develop adaptive learning systems, perhaps reflecting a similar philosophy. Adaptive approaches may provide some answers in the future.

Clark is also is not a fan of the weekly structure, at least in terms of following through with a cohort. I think many learners like both the structure and the social, and these is are the main differentiating factors for MOOCs that mean they are not just a set of online materials. Many learners find the event driven, weekly structure motivating, and it is event many enjoy and learn the social element of MOOCs more than the content. I was always keen to draw out the social elements, to give learners the chance to contribute to the course and learn from each other.  Clark is somewhat scathing of social constructivism and the kind of learning emphasised in C-MOOCs.

This is in contrast to Bryant’s article. For Bryant, too many MOOCs are ‘x-MOOCs’ – largely about content and neglecting the social.  Interestingly, he does cite features of EdX and Coursera that have the potential to change this by allowing learners to work in groups and buddy up during courses. We would have really valued such features when I was working on MOOC about Enterprise. FutureLearn is not currently well equipped in this area.  He goes on to explore other ways of helping people collaborate off platform through user groups and crowd sourcing/ knowledge building tools. This would work well for some, but doubtless exclude others. He considers simulations, virtual worlds and ‘alternate reality games’ – simulations played in the real world. These could all play a role, but for me, alongside a core MOOC structure. Bryant sees MOOCs as a potential ‘bridge between open content and collaborative learning’. I suspect Bryant and Clark would value very different kinds of MOOC. Should we try to appeal to both extremes (and all in between) or pitch the MOOC at a particular audience? Probably the latter, but it still isn’t easy.